Returns & Exchanges

We want you to be absolutely delighted with your purchase from pilatesoutfits.com. If you are not entirely happy, you can return your unworn, unwashed items to us in their original packaging within 30 days of receipt for a full refund or exchange.

Our Returns Policy

We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with any tags still attached.

How to Return an Item

To start a return, please visit our Returns Portal. You will need your order number and email address to proceed. The portal will guide you through the process and provide you with a returns label and instructions.

Please ensure you securely package your return to prevent damage in transit. We recommend using a tracked delivery service as we cannot be responsible for items lost in the post.

Refunds

Once we receive your returned item and inspect it, we will process your refund. The refund will be automatically applied to the original payment method. Please allow some time for the refund to show in your account after it has been processed.

Exchanges

We are happy to exchange items for a different size or colour, subject to availability. The quickest way to get an exchange is to place a new order for the desired item and return the original one for a refund.

Faulty or Damaged Goods

If you receive a faulty or damaged item, please contact us immediately. We will gladly cover the cost of returning these items and will arrange for a replacement or full refund.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on face masks, earrings, or any pierced jewellery unless they are faulty.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of faulty or incorrect items sent by us.

International Returns

Please note that customers returning items from outside the country are responsible for any applicable customs fees or import duties. These costs are non-refundable. We recommend declaring the value of the return as £0 as “Returned Goods” to help minimise these charges.

Need Help?

If you have any questions about returning an item to us, please get in touch with our friendly customer service team. We are always happy to help.