General Questions
What does Lorna Jane do?
Lorna Jane is an aspirational activewear brand. We create technically advanced apparel and accessories that are designed to move with you. Our community is at the heart of everything we do, and we are proud to share and promote an active and well-lived life.
Where can I buy Lorna Jane?
You can shop our latest collections and one-of-a-kind pieces directly online at pilatesoutfits.com. You can also find a curated selection of our products in premium retail partners and department stores across the globe.
Do you have any sales or special offers?
We regularly run promotions for our loyal community. To be the first to know about our exclusive offers, new arrivals, and events, we recommend subscribing to our newsletter at pilatesoutfits.com.
How can I stay updated with Lorna Jane news?
The best way to stay in touch is by joining our community! Follow us on our social media channels and subscribe to our newsletter for the latest updates, inspiration, and exclusive offers.
Products & Sizing
What is the quality of your activewear like?
We are renowned for the superior quality, fit, and performance of our activewear. Each garment is crafted from innovative fabrics and designed with features to support you during your workout and beyond.
How do I find the right size?
We want you to feel confident in your fit. Please use our detailed size guide, available on every product page on pilatesoutfits.com, to find your perfect size. The guide includes comprehensive measurements for each style.
Do you have a maternity range?
While we don’t have a dedicated maternity collection, many of our styles are designed for comfort and flexibility, making them a great choice during pregnancy. We recommend looking at our non-compressive leggings and tops for a comfortable fit.
My item has a fault, what should I do?
We stand by the quality of our products. If you have received an item with a manufacturing fault, please contact our Customer Service team for assistance. Please have your order number ready.
Orders & Delivery
What are the delivery options and costs?
We offer a range of delivery options to suit your needs, including standard and express services. Delivery costs and timeframes vary depending on your location and the selected service. All details can be found on the delivery information page on pilatesoutfits.com.
Can I change my order?
We start processing orders immediately to get your items to you as fast as possible. Therefore, we are unable to make changes to an order once it has been placed. If you need to make a change, please cancel the order and place a new one, provided it has not yet entered our fulfillment process.
How do I check my order status?
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this number to track your delivery online.
My order hasn’t arrived, what should I do?
Please use the tracking number provided in your shipping confirmation email to check the status of your delivery. If you need further assistance, please contact our Customer Service team.
Returns & Refunds
What is your returns policy?
We offer a hassle-free returns policy. If you are not completely satisfied with your purchase, you can return any unworn, unwashed items with original tags attached within 30 days of receipt for a refund or exchange.
How do I return an item?
Returns are easy. Please initiate your return through the Returns Portal on our website, pilatesoutfits.com. You will be responsible for the cost of the return shipping unless the item is faulty.
How long does a refund take?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your bank or card issuer.
Care & Community
How should I care for my activewear?
To ensure the longevity of your garments, please follow the care instructions on the label. We generally recommend washing in cold water with similar fabrics, avoiding fabric softeners, and hanging to dry.
How can I get involved with the Lorna Jane community?
We love connecting with our community! The best way to get involved is by following us on social media, subscribing to our newsletter, and participating in our events and campaigns. Share your journey and tag us using our official hashtag.